Neuraflash Llc

Our expertise spans across the Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics.. As a Solutions Engineer, you'll contribute to our Service Cloud Voice product development efforts and Einstein Product Portfolio through field feedback to our Product Managers.. Our Product Managers collaborate closely with our Service Cloud Voice Practice Lead and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem.. 2 - 3 years experience selling telephony solutions such as Amazon Connect, Genesys, Five9, New Voice Media, NICE inContact, Twilio, TalkDesk, etc.. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun.

solutions engineer

**Salesforce Solutions Engineer (Service Cloud Voice)**
at NeuraFlash, LLC Atlanta, Georgia, United States **About NeuraFlash:**
We are a leading AI and Summit Consulting / ISV Partner of Salesforce obsessed with helping our customers transform their businesses with AI Powered Experiences Built on Salesforce. Our expertise spans across the Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, Mulesoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
At NeuraFlash, our people form the core of our business and the soul of our brand. We hire individuals who inspire us and look at challenges as opportunities to create innovative solutions. Youll be provided with ongoing education and development opportunities via our Salesforce Partnership Program and mentorship programs created for our aspiring leaders. NeuraFlash is on the forefront of cutting-edge technologies and we understand by investing in you, were investing in ourselves!
* Demonstrate both Salesforce and NeuraFlash AI products/assets to customers.
* Lead discovery sessions, presentations and workshops with prospects and customers
* Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash as a Consulting Partner
* Create and modify Proposals SOWs and create responses to RFPs
* Help maintain and update lead management, pipeline & forecasting in Salesforce
* Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
* Learn about Salesforce, Einstein and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
* Continuously ensure the highest possible level of customer experience
* Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlashs FSL and AI teams
NeuraFlash is growing and hiring a **Solutions Engineer** specializing in Service Cloud Voice Solutions! As a member of our Solutions Engineering team, youll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce Service Cloud Voice, Digital Channels, AI & more! Working closely with and reporting to our Director of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce Service Cloud Voice, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.
As a Solutions Engineer, you'll contribute to our Service Cloud Voice product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Service Cloud Voice Practice Lead and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem.
**You'll have the opportunity to:**
**Required Qualifications:**
* 2 - 3 years experience selling telephony solutions such as Amazon Connect, Genesys, Five9, New Voice Media, NICE inContact, Twilio, TalkDesk, etc. (preferably Amazon Connect or a similar cloud-based telephony solution)
* 2 - 3 years in customer facing role, preference for Pre-Sales/Solutions Engineering experience
* BS in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
**Preferred Skills:**
* Expert understanding of contact center telephony solutions
* Solid understanding of the Salesforce Service cloud platform & architecture
* A keen interest in learning rapidly in the AI Space
* Strong customer facing skills
* Attention towards detail
* Team player
* Great communication skills
* Passion to succeed and drive the company forward
* Open minded and flexible to change
* Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, were focused on keeping everyone connected and unified as one team.
* Collaboration: You have a voice here! If you work with a team of smart people like we do, its a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
* Celebrate Often: We take our work seriously, but we dont take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we dont forget to slow down and celebrate the big things and the small things together.
**The Flashy Perks:**
* Be in the right space: Work at the forefront of AI & Innovation on the Salesforce Platform.
* Growth: In just 2020 we grew by 45% and this year we plan to double again! Theres no limit to where your career at NeuraFlash can go.
* L&D Program: We are invested in your success. This program was built to help our employees advance in their career in Salesforce and at NeuraFlash.
* The Buddy Program: Each new team member is assigned a mentor to help them acclimate at NeuraFlash.
* Monthly & Weekly Socials: We hold monthly & weekly virtual socials to have more opportunities to be together.
* Company Retreats: This looks a little different in the age of COVID-19 but we gather the entire company twice a year to share stories & visions for NeuraFlash.
*Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States.* #J-18808-Ljbffr

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