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Rooms Division Manager
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- Overview : This position provides overall leadership for Rooms Division to include: Reservations, Telephone Operators, Front Desk, Guest Services, Transportation, Housekeeping and Laundry as well as assists the Kingsmill Executive Leadership Team with strategic planning, resort leadership and community involvement by developing and implementing business plans to achieve targets, while controlling expense and labor budgets.
- Interviews, hires, trains, coaches and reviews direct reports including Front Desk Manager, Night Manager, Executive Housekeeper and Reservations Manager
- Monitors the Reservations department which handles over 100,000 calls annually for rooms, dining, spa and golf reservations
- Maximizes the revenue potential of the approximately 408 guest rooms and suites and coordinating with the VP of Rooms and Food and Beverage Operations the pricing strategies for the transient/social markets
- Works with the Rental Properties Coordinator with the billing, communications and property management for the approximately 170 owners that participate in our rental program
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