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RN Clinical Case Manager on - Call Specialist - Bilingual
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- The Clinical Case Manager On-call Specialist manages care coordination of clinical activity after regular business hours.
- The core focus of the position is to ensure that the same level of customer service and clinical support is maintained 24/7.
- Fully Remote and WFH.
- Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all clinical and non-clinical issues or questions between clients, field staff and office personnel during after-hours.
- Demonstrates a sense of urgency in executing follow-up with clients and Direct Caregivers when issues arise after hours.
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