Upvote
Downvote
RMA Manager
Share Job
- Suggest Revision
Full-time
- The motivated and highly technical Quality professional will maintain and improve RMA processing including cycle time, administration, publishing reports and direct line communication with customers on technical aspects of Quality related product issues.
- Receive and review customer requests for product returns, evaluate eligibility based on company policies, and generate RMA numbers for approved returns
- Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product replacement or refund options.
- Become an expert on Vicor products in order to guide a team of Engineers in failure analysis of customer returns and technical report writing.
- Interface with external customers and Applications Engineering on customer facing issues.
Active Job
Updated 5 days agoSimilar Job
Relevance
Active