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Riverdale Animal Shelter - Customer Care Manager
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- Department: Animal Shelter & Adoption Ctr
- The Customer Care Manager provides compassionate leadership and strategic direction for the Customer Care team, ensuring competent, dignified care for both human and animal clients served at the Riverdale Animal Shelter.
- Reporting to the Animal Shelter Executive Director, the Customer Care Manager serves on the shelter's leadership team actively contributing to continuous efforts to improve and evolve efficiency, cultural competency, safety, and equitable access to shelter services.
- With a passion for leading and inspiring people, the Customer Care Manager provides direct supervision, training, and support for Customer Care staff, and oversees volunteers and interns assisting with customer care operations.
- A minimum of two (2) years of experience in animal welfare organization, veterinary clinic, or similar type of humane organization required.
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