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Returns Coordinator
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Full-time
- JOB DESCRIPTION Work Location: PTI, Reno Department: Quality FLSA Status: Non-Exempt FTE Status: Job title: Quality Assurance Specialist – Warranty Returns Reports to: Quality Engineering Manager Job Summary: Provide best in class customer service, while taking complete ownership of the evaluation, disposition, and communication of customer warranty claims.
- Work with Quality, Engineering, and Product Teams, providing feedback for the Corrective Action/Preventative Action process.
- Provide customer service support to PTI and Dorman sales teams.
- Primary Duties (5-7 Key responsibilities) Evaluate customer returned parts, submitted as warranty claims.
- This includes the review, testing, data entry, disposition, and communication of findings for each claim.
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