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Retail Transformation Business Strategy & Intelligence Manager
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Full-time
- The Retail Transformation Business Strategy & Intelligence Manager will be responsible for project management of funded initiatives within Client Servicing OpEx, ACE and other product related items and ongoing strategy development to ensure we are identifying client pain points through analytics and solving for client needs in project scope.
- This team works directly with our line of business partners to support various strategic initiatives across the organization by evaluating opportunities to realize cost savings through call reduction and developing business cases to assess potential client servicing and complaint reduction benefits.
- The Business Strategy & Intelligence Manager will also act as a product owner for one or more client call types and will provide regular and ad hoc feedback to senior executives on existing call reduction initiatives and new call reduction opportunities for consideration.
- Identify and communicate risk and opportunities identified as you assist with leading / supporting initiatives within the Client Servicing OpEx or ACE payments transformation program
- Help design routines, processes and reporting as a means of identifying opportunities to enhance the Consumer and Small Business Client Experience
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