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Retail Store Closing Lead
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- Overview: The Retail Store Closing Lead is the visible leader on the sales floor, ensuring a consistently positive customer and associate experience.
- The Lead will support the store leadership team by working closing shifts on nights and weekends as part of the leadership rotation schedule.
- Engage associates, promote open communication, provide recognition and coaching in the moment Touch base with each associate to establish priorities Monitor the front-end experience and ensure a great first and last impression Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness Review daily staffing, lunch/break schedules and cashier coverage.
- Assign back-up cashier to ensure timely processing during peak periods Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
- Follow-up on assigned workload planner and tasks and ensure completion.
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