Design Within Reach

Herman Miller Retail is looking for a Retail Product Knowledge and Training Specialist to join the Retail Operations Team. The position will be responsible for leading and managing development of Product Knowledge and Training projects and deliverables for Herman Miller, Design within Reach and HAY Retail brands.. Support New Store Opening and Communications teams as needed.. Herman Miller is a federal contractor and is subject to the requirements of Executive Order 14042.. A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

training specialist

**Retail Product Knowledge and Training Specialist**
at Design Within Reach Stamford, CT Herman Miller Retail is looking for a Retail Product Knowledge and Training Specialist to join the Retail Operations Team. The position will be responsible for leading and managing development of Product Knowledge and Training projects and deliverables for Herman Miller, Design within Reach and HAY Retail brands.
This role will be primarily responsible for creation and management of all retail training projects, including aligning projects with business goals. This role will develop and manage small and large-scale training initiatives involving the education and transition of retail teams to new platforms including the merger of disparate systems, conducting focused education and training based on needs assessments within the Retail teams.
They will be the central point of contact for Retail training, ensuring all product knowledge initiatives are aligned with cross functional departments by providing clear and concise planning and communication in order to achieve successful executions. The ability to work independently while adjusting and adapting to management styles and techniques to the uniqueness of each project is essential to success in this role.
**Responsibilities:**
Creates content and delivers instruction and training covering a range of product, systems, and operational topics.
Develops training materials and programs and recommends or utilizes vendor programs that meet instructional goals and objectives.
Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness.
Adapts product knowledge content for training, group instruction, presentations, demonstrations, meetings, and workshops.
Develops and identifies training tools, including existing internal content from all MillerKnoll brands.
Adapts or creates training materials, manuals, policy and reference guides for Retail teams.
Coordinates with cross functional departments and performs administrative functions necessary to deliver successful training programs.
Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
Analyzes and assesses training and development needs for individuals and groups within the Retail teams.
Responsible for training project management from inception to completion.
Develop timelines and manage orderly flow of training projects from initial scoping development to execution and production of final deliverables.
Ensure training materials and projects are routed for proper approval and all sign-offs are recorded.
Align with leadership team on project timelines and ensure goals are met, working to problem solve as necessary. Ensure that all projects are delivered complete and on time.
Anticipate and manage change effectively in rapidly evolving global business environments.
Organize and lead training meetings with cross functional partnerships and key players to ensure training needs and deadlines are being met.
Regularly communicate and present training project schedules and updates to various team members ranging from junior to Executive level, always tailoring communication and bringing solutions/opportunities.
Ad hoc responsibilities as needed to support Operations and Retail Sales Management teams.
Support New Store Opening and Communications teams as needed.
**Requirements:**
Bachelor's Degree or equivalent work experience.
5 years of Training and Retail product knowledge experience.
People-first perspective on training objectives.
Excellent written and verbal communication skills.
Strong content creation and organizational skills.
Ability to engage and lead Retail team trainings with presentation skills and command of product knowledge.
Ability to use tools for creating comprehensive training plans, curriculum, and learning aids.
Proactive, results driven agile self-starter mindset.
**Herman Miller is a federal contractor and is subject to the requirements of Executive Order 14042. As such, we are requiring all of our U.S.-based employees to be fully vaccinated against COVID-19 by December 8, 2021.**
**U.S. Equal Opportunity Employment Information (Completion is voluntary)**
Individuals seeking employment at Design Within Reach are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of La #J-18808-Ljbffr

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