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Reservations Coordinator
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Full-time
- The Reservations Coordinator will partner with guests to make every journey with Belmond, unique and legendary.
- All tasks and activities related to a customer post booking.
- Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
- Show expertise in all systems required to carry out day to day tasks, such as HMS, Travel Studio, Salesforce Omnichannel and InfoHub. Be true champions of systems and technology that aid the guest experience and journeys
- Be a true owner and gatekeeper for InfoHub ensuring it is up to date with rich and relevant information in order to be able to provide guests with all the details and information they would need both to confirm a reservation and prior to stay
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