Lancesoft

This includes, but is not limited to processing orders, answering customer inquiries via phone, e-mails, and live chat, processing RA s, processing change requests, maintaining the customer file and escalating customer/system issues appropriately.. What we ll get you doing: Providing customer support via phones, new order entry, order processing, customer inquiries and expediting or fulfillment requests approved by department Manager and/or Director.. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees

customer service

Job Description: Job Title: Customer Service Representative Location: 411 Madrid Ave, Torrance, CA 90501 Shift: 8:00am to 5:00pm (Hybrid: Mon/Fri Remote & Tue/Wed/Thu On site) Duration: 3 Months (Possible Extension) Summary: We are currently seeking a Customer Service Representative - Domestic who will be responsible for providing the highest quality of customer service to internal & external customers. This includes, but is not limited to processing orders, answering customer inquiries via phone, e-mails, and live chat, processing RA s, processing change requests, maintaining the customer file and escalating customer/system issues appropriately. What we ll get you doing: Providing customer support via phones, new order entry, order processing, customer inquiries and expediting or fulfillment requests approved by department Manager and/or Director. The essential requirements of the role include: High School Diploma or equivalent (GED) 1-2 years of experience working with customer support Understanding of the functionalities of an ERP system It would be a plus if you also possess previous experience in: 1-2 years of PC skills in Microsoft Office and Database Management Strong commitment to quality, efficiency, and effectiveness Effective business language usage (spelling, punctuation, and grammar) Benefits: This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees

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