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(Remote) Medical Call Center Customer Service Representative - Stu Health Engemann Admin - Full Time 8 Hour Nights Non - Exempt (Non - Union)
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Full-time
Remote
- Schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification.
- Evaluates student problems and refers students to appropriate student services office for additional assistance, as needed.
- Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.
- Initiate preliminary evaluation/ intake of student problems/ issues and refers students to appropriate student services office for additional counseling, as needed.
- Reviews, researches and analyzes reasons for student contact in an effort to provide division with trends related to seasonal flows, student requests, streamline processes and opportunities, etc.
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