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- Client is looking to bring on a group of Tech Support Agents to support the internal employees of Client via inbound phone calls.
- During this time they will have support from managers and employees at Client to answer questions and provide on the job training until they are comfortable.
- Required Skills: Taking inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration.
- Common call/chat types are assisting with encryption password and active directory passwords, remote access questions that may arise from a predominately work from home customer base, software installs, printer setup and other peripherals.
- Other: knowledge of and ability to troubleshoot general Microsoft software products such as Windows 10, Windows security updates/patching, O365 , Outlook email, Teams.
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