Axelon Services Corporation

Ability to report to work in person during training Monday-Thurs and train virtually on Fridays.. Once nesting is complete, the associate will transition to working from home.. Ability to work from home, which includes high-speed internet (– kbps) and a quiet place to work that is secure.. (Hotspots and use of WiFi are not allowed; high internet speed is required.). These behavior ratings will be provided to the trainee once a week so you can gauge your performance.

customer care advocate

Pay Rate: $/hr on Job Description: Customer Care Advocate, Total Control Account Responsibilities and Expectations: Total Control Accounts are financial accounts that are similar to checking or savings accounts and are interest-bearing. In this role, you will service our customers via inbound phone calls regarding their TCA accounts. You will educate our customers on account details and solve problems by putting customers at the heart of all you do. • Customers have often recently lost someone close to them; a level of empathy is needed while maintaining an upbeat delivery. • Respond to customer requests primarily via telephone, providing excellent service to ’s customers who have or are looking to obtain a Total Control Account. • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry Requirements: • Ability to report to work in person during training Monday-Thurs and train virtually on Fridays. This will take place out of the Warwick, RI, office. Once nesting is complete, the associate will transition to working from home. • Ability to work from home, which includes high-speed internet (– kbps) and a quiet place to work that is secure. (Hotspots and use of WiFi are not allowed; high internet speed is required.) • Be able to use video during interviews, coaching, and virtual training. • An ability to work during the hours of operation of Monday–Friday, : –: :pm EST, must be flexible in regard to shifts worked, which may change based on business needs. • No time off is planned during training until the end of nesting. • A high school diploma or equivalent is required. - years of experience in the field or in a customer service role is preferred. Work under immediate supervision, reporting to an immediate supervisor. Timeline Anticipated Class Start Date: May , • In-person training, transition to virtual after nesting (//) • Training Hours: :-:pm EST Monday-Friday, -minute lunch • Onboarding: First Days • Training Dates: // – // • Nesting: // – // Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that are available throughout all hours of operation, : –: :pm EST. Rankings will be based on Progress Check scores and behavior ratings. These behavior ratings will be provided to the trainee once a week so you can gauge your performance. Behaviors consist of: • Attendance •Ability to use reference materials • Class participation; • interpersonal skills • Grasp of Material •Decision Decision Making • Confidence Level •Ownership of learning • Technical skills; • adaptability and flexibility Equipment Coordination: For this role, you will be issued equipment, which consists of a laptop, monitors, a keyboard, a mouse, and a docking station. You are required to return the equipment to within a week of your assignment ending.

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