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Regional Manager, Customer Success
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- Overview:The Regional Manager, Customer Success is responsible for leading the Industrial Scientific Customer Success teams within a defined region.
- These teams (PODs) consist of Customer Relationship Managers, Customer Relationship Renewal Managers, Technical Support Specialists, and Deal Desk Representatives.
- In this critical role, the Regional Manager, Customer Success will ensure a smooth and successful customer experience from pre-sale through to the post-sale customer relationship by delivering the highest quality customer service
- The Regional Manager, Customer Success will own the customer relationships by having a strong instinct to act, possessing a keen sense of urgency and energy, acting as a credible and knowledgeable spokesperson for the company, and serving as an advocate for our customers internally at Industrial Scientific.
- Essential Duties and Responsibilities:+ Direct and oversee the Customer Success PODs in a defined North America sales region and partner with sales team and leaders to drive the ideal customer experience leading to world class customer health scores, net dollar retention, and business expansion.
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