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Regional Lead Customer Operations Associate - South
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Full-time
- Supports BSNA Installation Operations delivery standards for consistency (i.e., continuous improvement around cost overruns, billings, TWC, revenue and XGM forecasts, re-estimates, backlog reviews for projects, utilization).
- How you will do itSupports and coaches back-office Operations Management Discipline Standards (OMD) consistent with BSNA objectives for sustainable, profitable growth through efficient execution of the work sold.
- Identifies issues and recommends solutions to the appropriate area or local market ops manager level.
- Ensures Buddies are assigned for new hiresPromotes engagement of local market leadership with customer operations associates to ensure day to day productivity by coaching role clarityDirect responsibility with Area Installation Manager to drive TWC improvement in all local markets.
- Supports the Customer Operations Associates in local markets to coordinate system changes, training, subcontract management OCIP, certified payroll, prevailing wage, and other complex contract related issues.
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