LHC Group

Regional Home Health Quality and Patient Experience Coordinator. reports to the Home Health Quality and Patient Experience Zone Manager and is responsible for facilitating overall agency quality improvement and outcome performance.. Regularly communicates progress and concerns with the respective Regional Vice President andHome Health Quality and Patient Experience Zone Manager.. LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer.. a part ofLHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide.

experience coordinator

Summary
The Regional Home Health Quality and Patient Experience Coordinator reports to the Home Health Quality and Patient Experience Zone Manager and is responsible for facilitating overall agency quality improvement and outcome performance. **East Florida Travel Required** Home Health Experience Required Responsibilities Performs at least oneon-sitesurveyreadinessassessment annually usingdesignatedprotocolsand tools as requested Partners withagencyleadershipindeveloping and oversees implementation and monitoring ofeffectiveactions tomitigatequality relatedfindings identified in the survey readiness assessments as applicable. Supports agencies during state and Joint Commission surveys, as applicable, by remainingavailableduring survey,assistinginthedevelopmentoftherequired actionplan,and monitors follow through with action plans/Evidence of Standards Compliance (ESC)|Measures of Success (MOS), if requested Maintains current knowledge of regulations affecting the agency and acts as a resource to agency leadership regardingConditionsofParticipation,State MinimalStandards, state specific regulatory requirements including discipline specific practice acts, andJointCommission requirements. Performs site visits when indicated to identify and address mitigating factors inhibiting improvement in quality performance. Work with agency leadership to develop improvement plans and provide oversight to ensure barriers are successfully mitigated. Assists agency leadership in the prioritization of performance improvementactivities and in the development of improvement plans to address and improve Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measure performance. Providesface-to-faceexitconferenceswithagency leader(s)ordesigneeaftereachsitevisitto communicate findings and discuss plans ofimprovement. Monitorsinternalquality chartreview resultsandprovidesfeedback oneffectiveaction plan development to improveresults. Periodicallyperformsinter-raterreliabilityauditsoninternalquality chartreviewsperformed by agency leaders. Assist agency leaders in obtaining initial competency in quality chart review process. Provide orientation to quality and performance improvement program to new clinical and executive directors. Analyze data and quality reports to identify improvement opportunities and work with agency leadership to develop plans to improve overall quality performance Assist agency leaders with the root cause analysis and action plan development related to Sentinel Events and other identified patient safety risks. Reviews quarterly Quality and Performance Improvement Executive Summary Reports, which includes an analysisofdataandspecificactions takentomitigate andprovidesappropriateguidance toagency leaders to ensureadequacy. Regularly communicates progress and concerns with the respective Regional Vice President andHome Health Quality and Patient Experience Zone Manager. Adequately prepares for and actively participates in monthly quality review calls withmanager. Performs other assigned duties timely andadequately. Education and Experience 3 years healthcare experience, preferably home care and /or healthcare quality relatedexperience. Bachelor's Degree in a health care related field, preferred. Associate Degree acceptable for RN candidates only. License Desired Certification in HealthCare Quality is preferred, after first year of service Current Driver's License and vehicle insurance, and access to a dependable vehicle. UnderstandingofCMSConditionsofParticipation,JointCommissionStandards, andstatelicensing standards Effective written and verbal communicationskills Good interpersonalskills Fiscal responsibility andaccountability Proficient computer skills with knowledge of Microsoft Word andExcel Goal-oriented and ability to affectchange Company Overview
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic. LHC Group Inc Home Office a part ofLHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people.
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