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Region Customer Relations Specialist
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- The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.
- Be proficient to work within the current CRM (Servsuite) to document issues
- Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
- Assist customers as needed in making payments or setting up auto-billing
- Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
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