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Referral And Resource Specialist
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Full-time
- A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
- We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.
- The Referral and Resource Specialistwillbe responsible for screening, assessing, training, andproviding telephonic intervention/de-escalation for helpline callers using established protocols todetermine an immediate course of action.
- This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends.
- Training is Monday-Friday 10a-6p EST. How you will make an impact: For the MA Behavioral Health Helpline, takes inbound calls, texts and chats who may be in crisis.
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