University of Oklahoma

Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.. If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.. The Quality Coordinator assists Case Initiation Center (CIC) management in providing on-going training, mentoring and coaching to Case Initiation Coordinator/Research Specialists, ensuring program deliverables and accountabilities are fulfilled, through planning and oversight of special projects within CIC. The position will be located in Norman, OK with flexible and/or remote option possible.. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

quality coordinator

Job Description---Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994. If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.The Quality Coordinator assists Case Initiation Center (CIC) management in providing on-going training, mentoring and coaching to Case Initiation Coordinator/Research Specialists, ensuring program deliverables and accountabilities are fulfilled, through planning and oversight of special projects within CIC. The position will be located in Norman, OK with flexible and/or remote option possible. This position will also participate in an onsite rotation schedule to be available to Case Initiation Coordinator/Research Specialists working onsite. Essential Functions: Assists in the facilitation of the Quality Program by performing research, survey assistance, compliant monitoring, information presentation, quality audits, and data maintenancePerforms various research activities pertaining to qualityMonitors complaints, activities, and proceduresFollows up on problems to ensure all are addressedGathers information, scores or analyzes dataPresents information and findingsPerforms quality audits, examines data, performs quality improvement initiatives May perform queries of databases for random selection protocolsDetermines if there is adherence to Federal and State regulations and if steps were taken to correct problemsVisits site and ensures standards are being metMay develop curriculum for training and implement educational materials and provide instruction to employeesAssists in planning seminars by gathering information, obtaining speakers, creating handouts, and setting agendasMaintains data, databases, reports, correspondence, and evaluation findingsPerforms various duties as needed to successfully fulfill the function of the positionJob Requirements---Required Education: Bachelor Degree AND: 24 months experience in quality improvement and compliance. Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 72 months experience.Skills: Ability to speak, read and write clear, concise EnglishProficient in Microsoft OfficeHighly organized and able to handle multiple projects and deadlinesCustomer serviceMust be able to perform basic data analysisMust be able to create and deliver effective training presentations Certifications: Driver's license required to provide training at multiple locations. Advertised Physical Requirements: Must be able to engage in repetitive motions. Frequent exposure to pressure caused by deadlines and busy periods.May be required to travel.May require contact with other departments and university officials. Must be able to hear, see, sit and stand. Departmental Preferences: 24 months experience developing curriculum and facilitating adult trainingExperience in quality assurance monitoringExperience in developing and coaching/training activitiesExperience making presentations to diverse target audiencesKnowledge of process improvementAnalytical skillsKnowledge of Child Support policies and procedures Supervision: No Supervisory DutiesSpecial Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit .Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.Hiring contingent upon a Background Check?:YesSpecial Indications:NoneJob Posting:Apr 2, 2024

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