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Quality Coordinator
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- No Remote work allowed.
- The Quality Coordinator is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures.
- Document, review, investigate, and follow up on all MetroAccess complaints
- Enter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems
- Triage issues, complaints, unusual trip circumstances, and determine appropriate action
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