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Quality Control Analyst
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- This will include, but is not limited to Portal, Natural Language IVR contained telephony, Chatbot, email/ forms, walk-in, and social media.
- Conduct system stress testing to identify potential issues.
- Adhere to the PTC standards, policies, and procedures.
- Perform tasks and other duties as assigned by the PTC.
- Minimum 5 years of experience in large-scale integrated solutions for tolling back-office operations.
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