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Quality Case Processing Specialist
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Full-time
- In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment.
- Manage timely routing of cases to meet compliance and regulatory timelines.
- Provide timely and accurate responses to inbound calls, emails, and postal mail from customers.
- Maintain detailed and accurate records of customer interactions and transactions in our contact center software system.
- Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements.
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