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Quality Care Manager - CS
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Full-time
- Responsible for leading, supporting, and coordinating the implementation of quality processes that ensure call monitoring and call trending are in compliance with the NCS’s and Quest Diagnostics SOP’s.
- This role also manages the NCS problem tracking team for all six regions in partnership with Customer Solutions and Commercial leaders.
- Direct, advocate for and drive quality processes within all areas of the NCS (pre-analytical and post-analytical) under the direction of the CQA and the Quality Director.
- Communicate the assessment of quality processes to the NCS leadership Team and other corporate leaders and entities as outlined in Company policies and procedures.
- Ensure that all policies are followed to support the regulations regarding Clinical Laboratory Improvement Amendments of 1988 (CLIA '88) regulations and CAP accreditation standards for all functions performed by the NCS’s.
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