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Quality Assurance Specialist
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- Review and investigate assigned technical and clinical customer complaints.
- Perform technical investigations and document results per established procedures and timelines.
- Performs hands-on troubleshooting of customer returned devices and manufacturing nonconformities and completes associated technical documentation
- Assist complaint intake group through review and verification of initial complaint coding.
- Monitor post-market and manufacturing product performance through evaluation and trending of customer complaints, service calls, and manufacturing rejections.
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