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Quality Assurance Operations Manager
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- We measure pitching and listening skills, rapport-building skills, accurate data entry into our CRM and billing systems, and more.
- Monitor calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales
- Conduct at least one one-hour, live, 1-1, coaching & shadowing sessions per week with each rep, to improve the performance of reps, and deliver feedback and training
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