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Quality Assurance Analyst - Utah Crisis Line
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Full-time
- University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.
- Ensures representatives are handling calls in the most efficient and effective manner, while providing an exceptional patient experience.
- Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience.
- Reviews and provides feedback to department manager on call handling complaints.
- Evaluates call handling remotely via real time services, observe features and recorded voice, and screen capture applications.
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