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Quality Assurance Analyst
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- Job Title: Quality Assurance Analyst
- Under direct supervision, performs quality control audits, reviews, or monitoring of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc.
- Recognizes and documents any potential fraud and abuse situations.
- May provide one on one guidance to new hires upon completion of initial training.
- Compiles data and generates reports for operations areas on quality performance.
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