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Quality Assurance Analyst
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$21
Full-time
- E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.
- We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.
- Job SummaryThe Quality Assurance Analyst is responsible for evaluating the performance of staff, processes and tools that deliver outstanding customer experience and exceed client expectations.
- Listen to recorded or live call interactions (inbound or outbound) to assess the student’s adherence to the client’s compliance policies and procedures.
- Attend or conduct calibration meetings with the internal team and client to ensure consistency and accuracy of the evaluation process.
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