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Provision Account Manager - Remote
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$70,000 - $90,000 a year
Full-time
Remote
- This role reports to the Director of Customer Care. As a senior member of the Solutions organization, the Account Manager will execute on plans to deliver a best-in-class customer support experience.
- In collaboration with the Implementation Specialist, facilitate and guide Provision customers through the onboarding process.
- In partnership with the Implementation Specialist, consistently meet agreed upon onboarding milestones, and escalate issues, concerns, or blockers, to the Director of Customer Care.
- Drive NPS Goals/targets: Seek to understand client feedback from the NPS survey, deriving insights that lead to action and continuous improvement.
- In partnership with the Implementation Specialist, gather and share feedback for improvements to both processes and product features
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