California Department of Health Care Services

The role of the Provider Outreach and Education Coordinator is to, under direction from the Staff Services Manager I (SSM I), perform the most difficult, varied, and complex analytical staff duties, including analyzing and resolving provider billing issues; monitoring the performance of the Fiscal Intermediary (FI), provider information and assistance functions; and making recommendations for monitoring and corrective action.. Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.. This position is located in West Sacramento, which is in Yolo County.. Please ensure you have chosen Yolo County as a place you are willing to accept employment on your CalCareer profile.. The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

education coordinator

Job Description And Duties Why Join DHCS? The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today! About this Role: The role of the Provider Outreach and Education Coordinator is to, under direction from the Staff Services Manager I (SSM I), perform the most difficult, varied, and complex analytical staff duties, including analyzing and resolving provider billing issues; monitoring the performance of the Fiscal Intermediary (FI), provider information and assistance functions; and making recommendations for monitoring and corrective action. The AGPA analyzes legislation, and develops a proposed Departmental position, supporting arguments and alternatives. Additionally, the AGPA is responsible for a variety of duties pertinent to his or her area of oversight, which may include approval of quality management reports, creation and analysis of database reports, presentation of issue statements and facilitation of provider support meetings. The incumbent independently performs the more responsible, varied, and complex technical analytical staff services assignments such as working with Departmental programs to develop and implement Medi-Cal Provider and State Training Modules, Training Plans and Training Workbooks. The incumbent works as a subject matter expert for System Replacement, systems development and provides consultative services to management or others on policy analysis the special programs. Duties and Responsibilities: For details, see attached duty statements. Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov , we are here to help walk you through the state hiring process! Interviews will be conducted via video conference (WebEx, Skype or Microsoft Teams) or by telephone. More information will be provided to candidates that are invited for an interview. It is highly recommended that you submit your application electronically via your CalCareer Account. This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin. If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQ’s). Please make note of Education and Experience requirements for the classification. You will find additional information about the job in the Duty Statement . Working Conditions Please see Telework Information section below for telework details. This work location is very convenient! The CA-MMIS Division is located in West Sacramento near IKEA and Walmart. There are several restaurants and fast-food locations nearby, with Starbucks within walking distance. This location has easy access to I-80 and has FREE parking! The incumbent works in an office setting with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files. Minimum Requirements You will find the Minimum Requirements in the Class Specification. <ul><li> ASSOCIATE GOVERNMENTAL PROGRAM ANALYST </li><li> STAFF SERVICES ANALYST </li></ul>Additional Documents <ul><li> Job Application Package Checklist </li><li> Duty Statement </li></ul>Position Details Job Code #: JC-426260 Position #(s): 805-440-5393-XXX Working Title: Provider Outreach and Education Coordinator (Hybrid Option) Classification: ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A Shall Consider: STAFF SERVICES ANALYST $3,640.00 - $4,561.00 A $3,941.00 - $4,933.00 B $4,726.00 - $5,916.00 C # of Positions: Multiple Work Location: Yolo County Telework: Hybrid Job Type: Permanent, Full Time Department Information DHCS is California’s health care safety net, helping millions of low-income and disabled Californians each and every day. DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all. DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity. Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom . The California Medicaid Information System (CA-MMIS) Operations Division is responsible for oversight of the Medi-Cal Fiscal Intermediary (FI) contractors, who provide Business Operations and Information Technology Maintenance and Operations services. CA-MMIS is a large, highly automated, complex, and interrelated data processing system, which depends on the operation of a large data center by the FI contractor. The CA-MMIS is a mission-critical system to the Department of Health Care Services (DHCS) and the State of California. This system annually processes and adjudicates medical claims that result in approximately $22 billion annually in payments to health care providers. The CA-MMIS Operations Division is located on Stillwater Road in West Sacramento. Special Requirements Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ. The SOQ must be no more than two (2) pages in length, double-spaced and using 12-point font. You must include your Full Name and the Job Control Number in the top right corner. Candidates who do not complete and submit an SOQ may not be considered for the position. When preparing your SOQ please respond to the following questions: <ul><li> Please explain how your experience aligns with the duty statement. </li><li> This position requires independent thinking and initiative. Please provide an example from a previous job where you’ve shown initiative. </li><li> This position requires the ability to analyze information and suggest solutions. Please provide an example of a time when you analyzed an issue and suggested a solution. </li></ul>Candidates must meet the Minimum Qualifications as outlined in the Class Specifications. Please use the link in the announcement, located under Minimum Requirements, to view the Class Specifications. If you are using education to meet the minimum qualifications (MQ’s) please attach a copy of your degree and transcripts. If you are not using your education to meet the MQs, you will have the ability to bypass the request. Individuals who are currently in the classification, eligible for lateral transfer, eligible for a reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the even no SROA or Surplus candidates apply. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 4/19/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Health Care Services Attn: Certification Technician M.S. 1300 P.O. Box 997411 Sacramento , CA 95899-7411 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Health Care Services 1501 Capitol Avenue, Suite 71.1501 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: <ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. </li><li>Resume is required and must be included. </li><li>Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED . Please see Special Requirements Section above for instructions on how to prepare your SOQ. </li></ul>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: <ul><li> Ability to work both independently and as part of a team </li><li> Ability to analyze information and suggest solutions </li><li> Ability to communicate effectively, both verbally and in writing </li><li> Minimum one year experience performing analytical tasks </li><li> Familiarity with Medicaid/Medi-Cal Programs </li><li> Customer service experience </li></ul> Simple Application Steps If you are interested in this position, complete the following simple steps: <ul><li>Review the education and experience minimum qualifications (MQ’s of the Associate Governmental Program Analyst (5393) - CalHR and the Staff Services Analyst (5157) - CalHR . See the Minimum Requirements section above. </li><li>Complete the Statement of Qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions. </li><li>Submit your application package with all required documents, which include the Statement of Qualifications – see the “Required Application Package Documents” section below. </li><li>Once you have applied, take the Associate Governmental Program Analyst and/or Staff Services Analyst Examination. </li></ul>Benefits DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team: <ul><li>Continuous and ongoing training</li><li>Diversity, Equity, and Inclusion program activities</li><li>Employee Assistance Program (EAP) </li></ul>Additionally, as a team member of the State of California, you may be eligible for many benefits, such as: <ul><li>Medical, including health, dental, and vision insurance</li><li>Paid Holidays and vacation/leave</li><li>Defined retirement program</li><li>SavingsPlus Program (401(k), 457)</li><li>Medical/Dependent Care Reimbursement Accounts </li></ul>Benefit information may be obtained by visiting: California State Civil Service Employee Benefits Summary - CalHR . DHCS 2023-2027 Strategic Plan provides more information about out commitment to serving Californians and organizational excellence. We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position. Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Melissa Morse (916) 373-2639 Melissa.Morse@dhcs.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 440-7370 civilrights@dhcs.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Telework Information The DHCS standard for hybrid work is a minimum of two days per week in person and site-based and up to three teleworking days per week. The amount of telework is at the discretion of the Department’s operational business needs and subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate. The DHCS office location for this position is: 830 Stillwater Rd, West Sacramento, CA 95605 Additional Information Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed. Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission. If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.ca.gov For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or CalCareer@calhr.ca.gov YOLO COUNTY <ul><li>This position is located in West Sacramento, which is in Yolo County. Please ensure you have chosen Yolo County as a place you are willing to accept employment on your CalCareer profile. </li></ul>*New to State employees start at the minimum of the pay scale and/or range* Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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