Tipalti

Experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intaact, etc.. with focus on Accounts Payable functionality (procure to pay) – an advantage. Experience in working with Ticketing Systems (Zendesk, JIRA, etc.). Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization.. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter.

manager operations

Position Summary
In this role you will be responsible for managing strategic programs and initiatives for the Tipalti Operations division. This is a cross-functional role that spans several departments and teams both within and outside the operations team. You will be part of a small and nimble team that is action-oriented with high impact.
This is an individual contributor role with very high visibility within the organization. The ideal candidate will be results-driven, and analytical with a keen ability to manage multiple programs and stakeholders. To be successful in this role, you will need to have prior experience in leading strategic programs, data analysis, working cross-functionally, and stakeholder management.

Why join Tipalti?
Tipalti is one of the world's fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.
At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti oﬀers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.
In this role, you will be responsible for:
Successful execution of strategic programs and initiatives in accordance with the mission and goals of Tipalti.
Drive programs to meet aggressive goals and deadlines in a fast paced and changing environment.
Strategic programs and initiatives include rollout and adoption of new processes and products, migration service offerings, product migrations, etc.
Work cross-functionally as needed with several internal teams including other Operations teams, Sales, Alliances, Product and Engineering to ensure successful completion of programs.
Work with the Enablement team to build training and rollout plans for all cross-functional teams.
Work with the Tipalti Management team to develop new programs to support the strategic direction of the organization.
Develop an operating plan for the program including long term and short term goals.
Develop metrics to measure success, assess program strengths and identify areas for improvement.
Work with the leadership team to achieve/exceed department/company goals.
Ensure program goals are met in areas such as customer satisfaction, implementation quality and team member performance.
Provide accurate and timely reporting of program status throughout its life cycle.
Meet regularly with cross-functional stakeholders to share status, issues/risks and recommendations to ensure success.
About you
5-8 years of experience in managing programs/projects
5-8 years of implementation experience with SaaS applications.
Bachelors or masters degree in Business, Computer Science, or related field, or equivalent experience
Proven ability to work in a fast-paced, deadline-driven start-up environment
Relevant account and customer management experience
Strong analytical, creative thinking and problem solving skills
Excellent communication, project management and multi-tasking skills.
Detail oriented and well organized
Passionate about customer service and helping others
Experience with implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intaact, etc. with focus on Accounts Payable functionality (procure to pay) – an advantage
Experience with payment systems and/or working at a Fintech company – an advantage.
Experience in working with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) – an advantage
Experience with Compliance and regulatory processes – an advantage
Our benefits package includes:
Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
Competitive salary plus company shares
Matching 401K
Medical/Dental/Vision benefits, Employee Assistance Program, life insurance, AD&D, LTD
3 weeks of paid vacation
Subsidized lunch on office days
Fresh fruit, snacks & drinks in office
Parking and transit allowance
Phone/internet allowance
Regular company-wide social events
Multiple ERG groups celebrating our diversity and creating an inclusive culture


The anticipated base pay rate for this position is $105,000 - $123,000 USD per annum .


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Interested in learning more about us?
Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 98% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.
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