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Program Manager, Patient Experience - International Relations - Full Time 8 Hour Days Exempt (Non - Union)
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Full-time
- The Program Manager manages the Remote Second Opinion (RSO) program, including but not limited to the development, implementation, and evaluation of health-focused program policies, goals, and objectives, program management/organization/planning, financial performance monitoring and standards development for quality assurance, program improvement, program efficiency evaluation, protocols and best practices research and analysis for program improvement, among other related functions.
- Lead staff members to schedule patient's evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient's needs, including but not limited to laboratories, diagnostic testing, remote second opinion, and in-person or tele-consultations as needed.
- Train and lead staff members to provide patients and caregivers with information and guidance throughout the continuum of care, including but not limited to scheduling, paperwork, and follow-up appointments.
- Manage and lead staff members to escort patients and provide directions to Keck Medicine of USC clinics within USC Health system as needed.
- Perform other duties assigned Required Qualifications: Req Master's degree in Arts/Sciences (MA/MS) in Public Administration Req 3-5 years Experience in healthcare and/or hospitality field, with demonstrated achievements in leading, implementing, improving and maintaining patient/family satisfaction programs across the continuum of care with exceptional results.
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