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Program Manager
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- Establish project administration framework including: Requirements Matrix, RAID Log, Project Plan, etc
- Partner with consulting vendor on market analysis and competitive landscape
- Partner with consulting vendor in analyzing, identifying, and recommending solutions (Interactive Voice Response, Knowledgebase, Chatbot, Document Management)
- Experience with User Acceptance Testing (UAT) methodologies and documentation.
- Ten years of experience with the use of MS Project, Microsoft Visio, Word, Excel, Smartsheet and Jira.
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