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Professional Software Engineer
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Full-time
- Provide 24/7 problem and incident management, Root Cause Analysis (RCA) assessments and governance, functional triage, customer impact assessments and Major Launch Event Support for Consumer Account Management.
- Drive adoption of Site Reliability Engineering (SRE) within the SPT Operations by moving from a traditional Ops reporting and tracking focus to a DevOps focus.
- Take part in interfacing with external teams, including the Iconic Launch Command Center, for heightened support of SPT defect and incident triage.
- Represent SPT Application defect triage and status with external organizations including Iconic Launch Command Center for Major Launch Events.
- Drive Root Cause Analysis (RCA) for production incidents and RCA governance.
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