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Production Support Engineer
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$55 - $60 an hour
Full-time
- Responsible for the day-to-day maintenance of the Customer Mobile App platforms and its features in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure, Tools, Backend Support team members.
- In depth Functional knowledge of the application(s) supported and inter dependencies.
- Proactively monitors Mobile Platforms using AppD/Glass Box/Splunk tools.
- Review and analyze the App stores feedback, Customer feedback tickets and daily production monitoring reports for possible root cause.
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