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Product Support Specialist
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Full-time
- The client provides a suite of SaaS based software solutions to serve the Student Transportation industry in North America.
- These help school bus operators better manage their end-to-end transportation operations to achieve superior performance efficiencies and to improve overall safety and regulatory compliance.
- We are looking for a hands-on, detail-oriented, customer friendly Product Support Specialist to work out of our office in Naperville, IL.
- Own and track the progress of end-user questions and issues through client's ticketing system (Freshdesk) from entry to closure.
- Create and maintain knowledge articles, self-help documentation, FAQs, etc.
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