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Product Support Analyst
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$65,000 - $75,000
Full-time
- Position SummaryThe Product Support Analyst is a key role within the Health Initiatives team serving as the primary liaison for technology-based solutions between product design/development teams and call center end users.
- The Product Support Analyst updates content management systems and database admin environments to support call center end user productivity.
- Essential Duties Acts as the main communication point for queries via chat, email, video conferencing or phone to handle agent escalations and resolutions; identifies support needs and helps troubleshoot and consult on specific use cases or issues.
- Provides rapid response and accurate solutions to user problems to ensure call center productivity.
- Wears appropriate PPE as outlined by the infection control policies and procedures.
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