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Product Support Analyst
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- Caterpillar’s Mining Technology Enabled Solutions (MTES), a department within Surface Mining and Technology, is currently seeking a Product Support Analyst to be located in Tucson, AZ, Rapid City, SD, or Peoria, IL. Reporting to the Product Support Manager, you will work with various stakeholders, including engineering, dealers, and customers to provide technical support services.
- You must have advanced technical skills in investigating, troubleshooting, and problem-solving applications and technical problems for various MineStar™ backend platforms and architecture.
- Provide hands-on product expertise to complete problem analysis and provide Interim Corrective Actions (ICA).
- Advanced knowledge in maintaining, updating, and deploying services in Azure and AWS using Windows VMs, docker containers, and other technologies.
- Advanced knowledge in maintaining, creating, and testing user-facing programs and support tools in C#, PowerShell, Python, SQL, and other scripting or programming languages.
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