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Product Operations Specialist, Media Performance
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Full-time
- POSITION OVERVIEWWith guidance from the Product Operations Manager the Product Operations Specialist will support the activation and implementation of our Media Performance products, including Audience distributions, SalesMatch measurement campaign setups, vendor coordination to fulfill activations, operational communications (updates, alerts etc.)
- Integrate audience and measurement solutions with industry-leading ad operations, ad management, and ad measurement technology, such as campaign managers, ad servers, DSPs, and SSPs. For assigned operational tasks and setups, responsible for communicating with internal and external stakeholders, such as agencies/advertisers, on new activations, provide troubleshooting support, lead the resolution of operational/delivery issues, and the implementation of new or revised operational processes.
- As a user of operational tools, be responsible for providing user experience feedback to the Product Operations Manager to support product iterations and enhancements.
- Responsible for meeting established operational productivity, efficiency and quality assurance goals and KPIs. Support Product Operations Manager in the establishment of KPIs to measure quality and performance, monitoring performance, diagnosing issues, and ensuring quality maintenance or improvement of deliverables.
- Tracks, processes, analyzes, and verifies data in order to improve accuracy, productivity, and quality and follow protocol for escalating operational issues to the Product Operations Manager.
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