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Product Implementation Engineer
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- Provide implementation, design, and usage support including best practices for complex customer implementations from pre-sales scoping to go-live.
- Share customer and internal pain-points with the Product, Client Services, and Data Engineering teams.
- Develop Back Office tooling to improve the organization's ability to implement software solutions faster and more reliably, enable support users to better serve existing clients and improve on client data streams.
- Actively engage with cross-functional teams, including Technical Support (TAC), Network Operations (NOC), Engineering, Customer Account Management, and Product Management.
- Knowledge and experience in utility grid, energy, energy efficiency, carbon reduction and/or grid electrification highly desired.
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