Clark Associates

A Product Experience Engineer will strengthen CAI’s products by directly impacting the reduction of warranty claims and customer solutions inquiries.. This position will work with products sourced by Clark’s procurement division, which buys products for our various distribution channels (industry leading Ecommerce platform WebstaurantStore.com, The Restaurant Stores, Clark National Accounts, Clark Food Service Equipment, and 11400, Inc. Work-life balance and wellness focused employer with on-site fitness Center and local gym discounts, free strength and yoga classes, standing desks, yearly BMI bonus and more. Thoughtful community support through the Clark Associates Charitable Foundation that donates over $3M to the local community annually, time off for monthly volunteer opportunities, charitable gifts to organizations you care about. Dog-friendly Office on main campus

experience

At the RaD center, we collaborate with Clark's procurement team to introduce products to the market by providing product testing services and developing vital post-sale support content. We also dedicate time to analyzing data, identifying existing products that may need reevaluation due to potential design flaws, and using these insights to drive continuous improvement. Additionally, we specialize in engineering new products and creating solutions tailored to private-label market opportunities.

Job Description:
Do you have mechanical aptitude and a knack for understanding user needs? Do you enjoy working across silos and collaborating with different teams? If so, you might be the perfect fit for our Product Experience Engineer role.
As a Product Experience Engineer, you will be responsible for ensuring that our products, which range from food service to industrial, are easy to use, set up, and maintain. You will work closely with the product owners and content creation teams to provide feedback and suggestions on how to improve the product documentation and on-product instruction. You may from time to time communicate with customers and stakeholders to understand pain points and expectations or create experiences in office with staff to simulate first time customers and identify opportunities to drive product improvements. This position is full-time and located in Lancaster, PA.
Importance of the role to Clark Associates:
A Product Experience Engineer will strengthen CAI’s products by directly impacting the reduction of warranty claims and customer solutions inquiries. This position will work with products sourced by Clark’s procurement division, which buys products for our various distribution channels (industry leading Ecommerce platform WebstaurantStore.com, The Restaurant Stores, Clark National Accounts, Clark Food Service Equipment, and 11400, Inc.). In 2022, we reached $3.2B in sales from a catalog of 400K+ SKUs.
Job Responsibilities:
Technical content creation of Quick start guides and User Manuals
Create and maintain standards. Update old content accordingly
Communicate product updates to relevant parties
Product testing (crate/uncrate, product testing, etc...)
Misc. tasks as needed

Skills & Requirements:
Experience in engineering, technical writing, product testing, or user experience specialist.
A focused, resourceful, and results oriented person with excellent writing & communication skills.
Natural mechanical aptitude. Do you DIY housework, hands on hobbies, or DIY automotive repairs?
Mechanical aptitude and ability to operate various equipment products safely and effectively
Self-starter who demonstrates leadership characteristics or potential
High emotional intelligence and interpersonal skills
Graphic design / illustration experience is a plus
No experience in commercial food service is expected. Experience in fields related to industrial design, packaging, writing, quality assurance testing, project management, education, or backgrounds in customer solutions is helpful.

?Ideal Applicants for this position:
Commute from within a 2-hour driving radius of our headquarters in Lancaster, PA
Accepting W-2 candidates only. H-1B sponsorship not available.

Who We Are
Clark Associates is the largest food service equipment and supplies dealer in the country and has been recognized as one of Central Pennsylvania’s fastest growing companies! We credit our success to hiring only the very best talent and keeping a strong focus on company culture, and employee engagement and development. People are at the core of everything we do. If you’re looking for a career, and not just a job, Clark Associates is the right fit for you. Click here to learn more.

?What We Offer
Market-competitive compensation package and yearly performance bonus
Great benefits package including health, dental & vision insurance, 401k with company match, generous PTO, paid maternity and parental leave and more
Support for career growth and advancement including professional development and leadership courses, ongoing education and trainings, mentorships, company library and more
Work-life balance and wellness focused employer with on-site fitness Center and local gym discounts, free strength and yoga classes, standing desks, yearly BMI bonus and more
Thoughtful community support through the Clark Associates Charitable Foundation that donates over $3M to the local community annually, time off for monthly volunteer opportunities, charitable gifts to organizations you care about
Dog-friendly Office on main campus

Hiring Process
Please submit your resume and a cover letter
If your application matches the qualities we’re looking for in an employee, you will receive a request for an interview

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