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Processing Support Manager
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- The Manager of Processing Support will lead a team of loan processing assistants through all aspects of preparing the loan for processing, including order flood certificates, obtaining verifications of employment/rent, ordering tax transcripts, assisting the loan processors with collecting additional documentation from the borrower.
- The loan processing assistant team also includes an appraisal coordinator and a condo specialist to assist processors and loan originators with property-related functions.
- Oversee day to day operations within processing assistant team to ensure excellence in customer service, compliance with all policies procedures, and regulations, as well as productivity and quality standards are met
- Monitor processes and efficiencies and work with Regional Processing Manager to identify key areas to improve productivity, document quality, or customer experience
- Working with Regional Processing Manager, responsible for all aspects of personnel management including hiring, employee evaluations, disciplinary actions, salary recommendations, and termination
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