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Problem Management Analyst
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Full-time
- Job Description: Seize your opportunity to make a personal impact as a Problem Management Analyst, responsible for assisting in the identification, analysis and resolution of recurring or systemic issues that impact the IT enterprise.
- Business Value:Reduced Downtime and Service Disruptions: By identifying and addressing root causes of recurring problems, the Problem Management Analyst will help minimize system downtime and service disruptions.
- Cost Savings: Proactively addressing problems reduces the costs associated with incident response, service restoration, and business interruptions.
- Continuous Improvement Culture: Problem Management Analysts promote a culture of continuous improvement within the organization.
- Root Cause Analysis (RCA):Conduct root cause analysis investigations to determine the underlying reasons for incidents and problems.
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