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Pre - Sales Agent & Concierge
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Full-time
- As a Pre-Sales Agent & Concierge in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
- What You’ll Be Doing The Pre-Sales Agent & Concierge is the SME (Subject Matter Expert) for all customer inquiries/questions regarding the automotive purchase of this Luxury Brand.
- The goal of the Concierge Department is to enhance the customer experience and increase Brand Loyalty and Recognition by proactively promoting products and services from pre-sales through purchase.
- The Concierge Agent will provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer).
- Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries).
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