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Phone Attendant
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Full-time
- Summary: The Phone Attendant serves as the main point of contact for all guest request and needs, including answering calls, dispatching requests and following up to ensure excellent guest service.
- Input information into computer system to include:-Guest name, room number and folio number-Service request or issue-Time of call-Agent name-Action taken/resolution-Follow up information, including final status
- Take in-room dining orders.
- Demonstrate menu knowledge to be able to:-Describe the menu item including ingredients, cooking method, and how it is served-Ask applicable questions to customize the dish to the customer (i.e. rare, medium-rare, type of toast, etc.)
- Property enter in-room dining orders into the Point of Sale system.
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