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PD End User Support Specialist I
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- is currently seeking a End User Support Specialist I to support an IT program for the Department of Energy at Sandia National Laboratories.
- The Subcontractor shall provide end-user support with processes for managing and delivering services that are ITIL conformant.
- Basic Field (Win/Mac/Mob/CSU) Provide support to monitor, install and perform maintenance on desktop computers, laptop computers, software, and networks.
- Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
- Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protg joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors Information International Associates (IIA) and Amentum.
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