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PC Support AnalystGravity IT Resources
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- Job Title: PC Support/Help Desk AnalystLocation: Fort Lauderdale, FLJob Type: Contract Referral Fee: Employment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position.
- for any employer directly Position OverviewResponsible for software and hardware support of workstation and networking devices.
- Duties and Responsibilities Monitors Service Desk queue and resolves support tickets as assigned.
- Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner.
- Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
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