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Patient Support Program Manager
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- This role will work closely and collaboratively with internal and external stakeholders, including HCPs, vendors and other cross-functional team members (Marketing, Medical, Market Access, Sales, Legal, Finance, etc.)
- KEY ROLES AND RESPONSIBILITIESChampion quality in the delivery of existing PSPs to continuously improve and streamline our existing PSP.Manage the PSP budget to ensure costs stay within plan and return on investment is maximized.
- Manage and optimize Key Performance Indicators (KPIs) to maximize program impact across all elements including phone support, patient enrollments, and reimbursement navigation.
- Act as conduit between Celltrion and PSP vendor managing the interactions with patients and prescribers to ensure timely issues resolutions.
- Work collaboratively with Celltrion Market Access, troubleshoot payer specific reimbursement challenges and support appropriate response strategies.
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