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Patient Service Representative - Case Management
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$30.27
- Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.
- Join the Case Management team at Scripps Green Hospital as a Patient Service Representative.
- In this important role, your primary responsibilities will be sending referrals to post-acute providers and placement, coordinating transportation services, creating durable medical equipment referrals and delivering equipment to patients' rooms that is already in house, calling and waiting for insurance authorizations and notification to insurance of stability for patient transfer, sending CMS medical records for discharge appeals, and sending Medi-Cal admin day referrals.
- General PSR duties may include: Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate medical record number, scheduling, and referral/authorization, point of service payment collection, document collection and arrival/check-in functions Responding to customer billing and payment inquires as needed.
- Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
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